I work at a large software company and I've been in the tech industry for 12+ years - I've come to understand that bugs happen.
I was still annoyed to get an email from Bob Meighan at Turbo Tax explaining their "whoops" and not offering to do anything about it. That's lame especially since there was not even a return email address in the notification, just an 800 number. Thanks for making me amend my taxes. Next year maybe I should go back to paper.
Then let's talk about spin. The phrase "may not have included functionality ..." is totally inaccurate. It said I wasn't eligilble period. I suppose technically I could have asked Turbo Tax to print the blank forms and filled it in with pencil, but that seems to defeat the purpose of buying tax prep software.
Did I mention the fact that this especially galls me because I was paying for all day kindergarten that year. In Minnesota the legislature funds 1/2 day kindergarten. If the district wants to offer all-day classes someone coughs up the money. In many districts, but not all, parents pay out of pocket for something that everyone should have access to.
Then let's talk about spin. The phrase "may not have included functionality ..." is totally inaccurate. It said I wasn't eligilble period. I suppose technically I could have asked Turbo Tax to print the blank forms and filled it in with pencil, but that seems to defeat the purpose of buying tax prep software.
Did I mention the fact that this especially galls me because I was paying for all day kindergarten that year. In Minnesota the legislature funds 1/2 day kindergarten. If the district wants to offer all-day classes someone coughs up the money. In many districts, but not all, parents pay out of pocket for something that everyone should have access to.
Tim... I regret that you believe our response was lame. When we make a mistake, we address it and communicate it to customers. While we're not proud of making mistakes, they happen and we take responsibility for them. On the other hand, many others in this business bury the mistake and hope no one else finds out about it. Not so with TurboTax.
While we can't file an amended return on your behalf, we modified the MN program to much more easily accommodate the filing of the amended return for this issue.
Bob Meighan
VP, TurboTax
Thanks for the comment.
You do have a service that assists tax payers with an audit. I would think you could offer to have them file an amended return that would have made me happy. Another option would be a coupon for next year.
I would offer that filing the amended return was relatively easy, so kudos to you for that.